The Road to Recovery Starts with our FAQs

We’re so glad you’re starting your journey with us! Here’s what typically happens at your first appointment:

  • Our Patient Care Coordinators will email your intake paperwork so you can complete it ahead of time. This helps make your evaluation appointment as efficient as possible.
  • If you are unable to complete the forms online, please plan to arrive 15 minutes before your scheduled appointment to fill them out in the office.
  • If you have a referral from your doctor, bring that too—but don’t worry if you don’t. A referral isn’t always required!
  • We’ll make a copy of your insurance card.
  • One of our licensed physical therapists will meet with you for your initial evaluation.

During this session, your therapist will chat with you about your medical history, current symptoms, pain levels, and how it’s all affecting your day-to-day life. Together, you’ll set goals for your recovery.

We’ll also perform a physical assessment, which may include checking your range of motion, strength, posture, reflexes, and more. After that, your therapist will create a personalized plan to get you back on track—designed with your input every step of the way.

Here’s a quick checklist:

  •  Your doctor’s referral (if you have one)
  •  Insurance card
  • Payment info
  • Workers’ comp claim number and case manager contact (if applicable)
  •  Auto insurance or attorney lien details (if that applies to your case)

Wear something comfortable that makes it easy to access the area we’ll be treating. For example:

  •  Knee problem? Wear shorts.
  • Shoulder issue? A tank top works great.
  •  ower back pain? Loose-fitting clothes help us perform a full exam.

Each session typically lasts between 30 to 60 minutes.

It varies! Some people need just a session or two, while others benefit from ongoing care. It all depends on your diagnosis and individual goals. We’ll re-evaluate regularly and keep you—and your doctor—in the loop on your progress.

Physical therapy helps relieve pain by addressing the root cause, not just the symptoms. Our therapists are movement experts trained to improve function, reduce pain, and help you get back to doing what you love.

Think of us as movement specialists. Whether you’re recovering from surgery, managing chronic pain, or just trying to move better—we’re here to help. Physical therapy often includes:

  • Targeted exercises
  • Hands-on techniques
  • Education to help you stay healthy long-term

We also work on injury prevention, workplace ergonomics, sports performance, and more. You don’t have to be in pain to benefit from PT!

Your doctor may refer you to physical therapy because of a movement dysfunction associated with pain. Your difficulty with moving part(s) of your body (like bending at the low back or difficulty sleeping on your shoulder, etc.) very likely results in limitations with your daily activities (e.g., difficulty getting out of a chair, an inability to play sports, or trouble with walking, etc.). Physical therapists treat these movement dysfunctions and their associated pains and restore your body’s ability to move in normally.

At Ortho Advantage, you’ll work closely with a collaborative Physical Therapy care team throughout your care journey. That consistency helps us deliver high-quality, cost-effective care tailored just for you.

Most of the time, your health insurance will cover your physical therapy. Want to double-check? Give us a call—we’re happy to help you understand your coverage.

You’ll be evaluated and treated by one of our licensed physical therapists. Our team works together to ensure you receive well-rounded, personalized care every step of the way.

Our main goal is to help you feel better—not make you uncomfortable. Many of our treatments actually reduce pain using techniques like hands-on care, heat or cold therapy, ultrasound, and gentle exercises.

That said, some conditions (like recovering after surgery) can cause some discomfort. We’ll always work with you to keep pain levels manageable and adjust your plan based on your feedback. Open communication is key!

It’s not unusual to have a flare-up. If your pain comes back, give us a call. We’ll help figure out the best plan—whether that’s a quick visit, a change to your routine, or touching base with your doctor.

Yes—you can! All 50 states have some form of direct access, which means you can usually see a physical therapist without a referral. In some cases, if progress isn’t made within 30 days, we may refer you to your doctor for further evaluation.

Seeing us first can save you time and money!

All fifty states have some form of direct access. In most cases, if you are not making significant improvement within 30 days, the therapist will refer you to/back to your physician.

Seeing a physical therapist first is safe and could save you hundreds of dollars or even thousands of dollars. Click here for details

Billing for physical therapy is similar to your doctor’s office. Here’s a simplified breakdown:

  • We bill your insurance or other payer (like workers’ comp).
  • The claim is processed, and an Explanation of Benefits (EOB) is sent to you and us.
  • If there’s a balance due, we’ll let you know.

Sometimes the process takes a while, but we’ll keep you updated and help you sort through any questions.

Understand your benefits- insurance is difficult! We do our best to make sure that we verify your insurance benefits, obtain authorizations, and track your visit limits. However, we are not always given accurate information from your insurance. Your benefits are your benefits and ultimately your responsibility. Please inform us of any changes in your insurance, let us know if you have had physical therapy prior to coming to see us. We recommend that you double-check your insurance so you are aware of what your benefits are.

Co-pays are due at the time of service. To make things easier, we can securely keep a card on file so you don’t have to worry about it at each visit. Your information is always protected in compliance with HIPAA and PCI standards.

That depends on your goals! Some patients keep up with home exercises or start a gym routine, while others return to their normal daily life. We’ll help you plan what comes next so you can stay on track.

Physical therapists (PTs) and physical therapist assistants (PTAs) are licensed by their respective states.

These are some things you may consider when seeking a physical therapy clinic:

  • The therapist should be licensed in the state.
  • The first visit should include a thorough medical history and physical examination
  • before any treatment is rendered.
  • The patient goals should be discussed in detail during the first visit.
  • Care should include a variety of techniques which might include hands-on techniques,
  • soft tissue work, therapeutic exercises and in some cases heat, cold, electrical
  • stimulation or ultrasound.
  • Do they have a service that can address your problem?
  • Do they take your insurance or are they willing to work with you if they are not a
  • preferred provider?
  • They should be conveniently located. Since sitting and driving often aggravate
  • orthopedic problems, there should be a very good reason for you to drive a long distance
  • for rehabilitation.
  • What are the hours of operation?
  • Can they provide satisfaction survey results?
  • The therapist should provide the treatment.
  • Can you briefly interview the therapist before the first visit?
  • Ask your family and friends who they would recommend.

YOUR RIGHT TO A “GOOD FAITH ESTIMATE”
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.
    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises  or call our number on our website for more information.

Our privacy policy can be read here: https://orthoadvantage.com/library_privacy/

We go above and beyond for our patients.